One of Spain’s leading ATM deployers, Euro Automatic Cash (EAC) turned to ĢƵ to provide a managed connectivity service for its fleet of ATMs and secured a partner that is focused on providing quality service and enhanced levels of reliability, resilience, and redundancy.
The Customer
EAC operatesand managesapproximately 1,500 ATMs, providingservices for domestic customers and tourists, with machines placed in high-footfall locations including near tourist attractions, in shopping centers and transport hubs as well as in leisure centers and restaurants, throughout mainland Spain and its islands. Its stated ambition is to be available whenever, wherever its customers need its services.
The Challenge
EACrequireda partner capable of delivering a high-quality service, within a carefully structured budget that met profit and loss expectations of its shareholders,that would deliver near 100% availability for its ATMs and that wouldprovideimproved visibility and monitoring of a geographically diverse fleet.
The Solution
EAC selected ĢƵ and its fully managed connectivity solution,ĢƵLinkfor Unattended,toprovidea resilient, secure,PCI DSScertified solution incorporating 24x7x365 proactive monitoring and management from ĢƵ’ four global Network Operation Centers.
Results
Through partnering with ĢƵ, EAC has been able to achieve significantcostsavings of 20-30%, enhance visibility of its ATM estate and individual device status and successfully migrate all 1,500 ATMs in just six months.
José Rincón, Managing Director, Euro Automatic Cash
EAC’s Promise – ATMs Available Whenever, Wherever
In 2022, EAC completed a review of its connectivity requirements and identified that a new connectivity partner was required to deliver on the business’ aims and ambitions for the future.
The goal was to find a partner that was focused on providing quality service and enhanced levels of reliability, resilience, and redundancy that would deliver near 100% availability for its nationwide fleet of ATMs.
Owned by Grupo Santander and Euro Information – Credit Mutuel, EAC began a search for a provider and became aware of ĢƵ and its reputation as a trusted partner for financial institutions and ATM deployers throughout Europe and across the globe.
ĢƵLink for Unattended – Managed Connectivity Solution Improves Uptime and Availability
With EAC’s focus on quality of service, security, reliability, and cost-effectiveness, ĢƵ proposed ĢƵLink for Unattended, a fully managed connectivity solution that is specifically tailored to the needs of unattended terminals such as ATMs.
The ĢƵLink for Unattended service deployed for EAC provides resilient, secure, fully managed wireless access to ĢƵ’ Level 1 PCI DSS certified network through a Global Wireless Access (GWA) SIM. GWA SIMs provide multi-carrier roaming, uniquely optimized for payments devices, through a single SIM. This configuration provides enhanced resilience, improved uptime, and redundancy for the fleet of ATMs through intelligent, rapid automatic network switching to the best available network.
Cost Savings and Enhanced Visibility of ATM Estate and Individual Devices
After migrating 1500 ATMs in six months, versus a planned 12 month migration plan, EAC is now making significant cost savings of between 20-30% versus its previous supplier. EAC also benefits from enhanced visibility, provided through ĢƵOnline, a self-service reporting and monitoring portal. The portal provides access to real-time status for troubleshooting and monitoring with complete information for each ATM including wireless statistics and signal strength. Additionally, as ĢƵLink for Unattended is a fully managed service, EAC’s fleet of ATMs are proactively monitored and managed by specialists based in ĢƵ’ Network Operation Centers (NOCs) around the world.
Contact Us
Contact ĢƵ to learn more about how our payment acceptance solutions expand and support your business.